Bonnie Dyers

Branden Turnbull

Bryant Shelton

Carmel Rivas

Davila Rollins

Emeli Shah

Griffith Phelps

Griffiths Munoz

Hamid Blundell

Hoorain Hall

Marriott Bloom

Abdulahi White

Armitage Cole

Garrison Martin

Lister Marsden

Todd Woods

Evaluation Details

Serial Number: 65498754
Individual
Davila Rollins
Evaluation Name
Customer Commitment Excellence Standards
Evaluator
Orbit David
Look for colleagues that are not distracted by phones or that do not have their hearing muffled by headphones. Colleagues should be looking around and aware of their surroundings.
0
Look for the colleague entering the branch and locking the entrance door from the inside but not engaging the 2nd thumb turn lock (with no outside key access) at this time.
0
Some branches may have auto locks and these branches will be documented in the comment column of the allocation tracker. In branches with autolocks, look for colleagues confirming the door shut behind them.
0
Look for the colleague exiting the branch and then locking the branch door. The senior officer needs to leave the branch premises and physically go to their designated meeting location to meet the junior. If they are standing at the branch entrance and the junior comes to meet them at the branch entrance door this should be marked as a 'No' observation.
0
Some branches may have auto locks and these branches will be documented in the comment column of the allocation tracker. In branches with autolocks, look for colleagues confirming the door shut behind them.
0
Look for motion of colleagues engaging both locks.
0
Some branches may have auto locks and these branches will be documented in the comment column in the allocation tracker. If the allocation tracker indicates a branch has an autolock look for the colleague to engage 2nd thumb turn lock
0
Look for colleagues opening the JIT.
0
Look for the deadbolt being engaged and/or the door being locked
0
Two designated officers must be present, aware, and accountable at all times during the receiving of the cash parcel.
0
In the event the officers do not go into the JIT compartment on a business day, capture a photo of the timeframe and indicate camera location and the timeframe in column J in the checklist to validate the deficiency.
0
Look for the cash compartments and devices that were accessed to ensure they are locked and secured, before the branch opens its doors.
0
Before leaving the secure room, all cash must be locked and secured in the proper compartments. Compartments which have been accessed must be checked to ensure they are locked.
0
Look for the cash compartments and devices that were accessed to ensure they are locked and secured, before the branch opens its doors.
0
Before leaving the secure room, all cash must be locked and secured in the proper compartments. Compartments which have been accessed must be checked to ensure they are locked.
0
Look for the colleague(s) directing all customers to exit via the main branch door. Ensure colleague(s) engage only the thumb lock with no outside access on the main branch door until all customers have left the branch.
0
Review video footage of the CEA line up/ wickets/ offices from when the branch closes to when all staff have been let out. If no customers are in the branch the result would be labelled as 'NA' result. E.g., 4:00:42-4:14:29 Door entry main, Back of Teller, General Surveillance 1.
0
Look for two colleagues that are verifying the vault time, and activity with the time lock component on the vault door/porta vault door.
0
Look to see that the emergency release mechanism is not being used instead of spinning the combinations on the vault door, as this release mechanism is only to be used as an emergency means of exit.
0
A minimum of two colleagues may remain in the branch once the senior and junior designated officer have completed all cash procedures, locked, and secured the vault and have left for the day. Colleagues remaining in branch will be responsible to set the premises alarm and lock door when exiting the branch for the evening
0
Look for colleagues exiting the branch together.
0
Before leaving the secure room, compartments which have been accessed must be checked to ensure they are locked.
0
Before leaving the secure room, compartments which have been accessed must be checked to ensure they are locked.
0
Determine if the branch has loaded more than one cash device. If one cash device is loaded review the camera location and timeframe to ensure the cash loading activity is completed. If it is a CRU/IBT CRU, then it can be 2 machines at a time so long as it's shared custody. Shared custody is in place when both devices are visible from one another, and both colleagues can
0
Look for the gate being closed and with no keys being left hanging in the day gate.
0
Look for the vault door to remain closed during the entire closing procedure while cash is exposed and/or when compartments are unlocked (both combinations are in unlocked position). NOTE: leaving the vault with a compartment unlocked would be a NO result.
0
Look for the door lock being engaged or turned. Ensure the activity is fully visible in order to conclude an accurate result.
0
Review the duration of CCO clearing the drop from start (opening the drop chute) to finish (leave the secure room or senior enters at EOD) in order to validate the door was not opened/unlocked while cash is exposed. Ensure the door is only opened when all cash and compartments are properly secured.
0
Look for two branch colleagues being present during the following scenarios: While the cash parcel is being moved, opened in a secure location, the cash parcel is being verified in dual custody, and securing the cash in the cash safe, CDU or CRU. Two designated officers must be present, aware, and accountable at all times during both the movement and the handling of the cash parcel.
0
Precious metals parcels are to be stored in an untimed dual custody compartment.
0
Night Deposits: all deposit pouches/bags must be processed in a secure location and transferred in the cash truck to the secure cash room/ upgraded secure room for processing under dual custody.
0
Look for two branch colleagues accessing a dual custody compartment anytime during the day, with the exception of the closing procedures – this may include any compartments in the vault, and/or the bottom of the cash truck. Two designated officers must be present, aware, and accountable at all times during cash handling tasks and other activity that is required to be completed in dual custody (i.e., access to drafts, access cards, negotiable securities, etc.)
0
Look for two colleagues being present while the cash is being loaded.
0
Look for the cash truck being used to transport the cash when loading the cash devices outside of business hours, and not a bag or recycling bin.
0
Look for two branch colleagues being present accessing a dual custody compartment during closing procedures.
0
Look for the vault compartments to be fully secured prior to leaving the room. NOTE: only one combination spun for cash safe when officers leave the vault would lead to a no result.
0
Look for the door lock being engaged or turned while cash is exposed and/or when compartments are unlocked during opening or during business hours.
0
Look for the door lock being engaged or turned. Ensure the activity is fully visible in order to conclude an accurate result.
0
Look for the secure room door to be locked immediately after the senior officer has been let in the room and prior to commencing any cash procedures.
0
Look for the secure room door to remain locked during the entire closing procedure while cash is exposed and/or when compartments are unlocked
0
Look for the cash shipment to go from where it was prepared and then directly to the JIT in dual custody.
0
Look for the cash truck being used to transport the cash when draining the cash devices outside of business hours, and not using a bag or recycling bin
0
Look for the cash truck being moved to the vault/secure room/upgraded secure room with no stopping along the way.
0
Look for two colleagues being present while the cash is being moved.
0
Two designated officers must be present, aware, and accountable at all times during cash handling tasks that require dual custody. Dual custody is the process by which two designated officers perform the function/process together.
0

Total Score

0/47 (0)