Compas - Pulse

Active Goals	Actual	Target	% to Target	Goal	% to Goal	Expected Achievement Date
Prod 1 Conv Rate (%)	-	-	-	-	-	-	2022-09-30
Prod 4 Conv Rate (%)	-	-	-	-	-	-	2022-09-30

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It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage.
It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

10:00

September 08, 2023

David Janssen
Hello!

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10:01

September 08, 2023

Rob Hahn
Hi, How are you? What about our next meeting?

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10:01

September 08, 2023

David Janssen
Yeah everything is fine

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10:02

September 08, 2023

Rob Hahn
Wow that's great

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10:02

September 08, 2023

David Janssen
Let's have it today if you are free

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10:03

September 08, 2023

Rob Hahn
Sure thing! let me know if 2pm works for you

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10:04

September 08, 2023

David Janssen
Sorry, I have another meeting scheduled at 2pm. Can we have it at 3pm instead?

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10:04

September 08, 2023

David Janssen
We can also discuss about the presentation talk format if you have some extra mins

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10:05

September 08, 2023

Rob Hahn
3pm it is. Sure, let's discuss about presentation format, it would be great to finalize today. I am attaching the last year format and assets here...

.ZIP

Hyper-admin-design.zip
2.3 MB

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Time	User Name	Conversation
0:0:0	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:6	Daniel Lepage	Dictum sit amet justo donec. Sem viverra aliquet eget sit amet tellus. Elementum pulvinar etiam non quam. Neque sodales ut etiam sit amet nisl. Cursus vitae congue mauris rhoncus aenean vel elit scelerisque. Libero nunc consequat interdum varius sit amet mattis vulputate enim. Vulputate eu scelerisque felis imperdiet proin fermentum leo vel. Pellentesque eu tincidunt tortor aliquam nulla facilisi. Nulla posuere sollicitudin aliquam ultrices sagittis orci a scelerisque purus. Arcu dictum varius duis at. Nunc sed id semper risus in hendrerit. Nisl nisi scelerisque eu ultrices vitae auctor eu. In dictum non consectetur a erat nam at lectus urna. Varius duis at consectetur lorem donec. Quis varius quam quisque id diam vel quam elementum pulvinar. Et netus et malesuada fames ac turpis egestas. Est ullamcorper eget nulla facilisi etiam dignissim. Proin sed libero enim sed faucibus turpis in. Et netus et malesuada fames. Pulvinar sapien et ligula ullamcorper malesuada proin.
0:0:9	Aaron Tumambing	Ullamcorper eget nulla facilisi etiam. Risus pretium quam vulputate dignissim suspendisse in est. Scelerisque felis imperdiet proin fermentum leo vel orci porta. Sagittis eu volutpat odio facilisis mauris sit amet massa. Urna cursus eget nunc scelerisque viverra mauris in. Volutpat sed cras ornare arcu dui vivamus arcu. Sed turpis tincidunt id aliquet. Pharetra sit amet aliquam id diam. Quisque id diam vel quam elementum. Ac felis donec et odio pellentesque diam volutpat. Non enim praesent elementum facilisis leo vel. Blandit volutpat maecenas volutpat blandit aliquam etiam erat. Et netus et malesuada fames ac turpis egestas. Maecenas pharetra convallis posuere morbi leo urna. Sapien faucibus et molestie ac feugiat sed lectus vestibulum.
0:0:11	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:11	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:13	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:13	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:16	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Created on: 2022-09-07 | 15:47:45+00:00

Behaviours

Behaviour 1

Behaviour 2

Sub Behaviour
Click here to set the Focus for this Commitment

Description

Time	User Name	Conversation
0:0:0	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:6	Daniel Lepage	Dictum sit amet justo donec. Sem viverra aliquet eget sit amet tellus. Elementum pulvinar etiam non quam. Neque sodales ut etiam sit amet nisl. Cursus vitae congue mauris rhoncus aenean vel elit scelerisque. Libero nunc consequat interdum varius sit amet mattis vulputate enim. Vulputate eu scelerisque felis imperdiet proin fermentum leo vel. Pellentesque eu tincidunt tortor aliquam nulla facilisi. Nulla posuere sollicitudin aliquam ultrices sagittis orci a scelerisque purus. Arcu dictum varius duis at. Nunc sed id semper risus in hendrerit. Nisl nisi scelerisque eu ultrices vitae auctor eu. In dictum non consectetur a erat nam at lectus urna. Varius duis at consectetur lorem donec. Quis varius quam quisque id diam vel quam elementum pulvinar. Et netus et malesuada fames ac turpis egestas. Est ullamcorper eget nulla facilisi etiam dignissim. Proin sed libero enim sed faucibus turpis in. Et netus et malesuada fames. Pulvinar sapien et ligula ullamcorper malesuada proin.
0:0:9	Aaron Tumambing	Ullamcorper eget nulla facilisi etiam. Risus pretium quam vulputate dignissim suspendisse in est. Scelerisque felis imperdiet proin fermentum leo vel orci porta. Sagittis eu volutpat odio facilisis mauris sit amet massa. Urna cursus eget nunc scelerisque viverra mauris in. Volutpat sed cras ornare arcu dui vivamus arcu. Sed turpis tincidunt id aliquet. Pharetra sit amet aliquam id diam. Quisque id diam vel quam elementum. Ac felis donec et odio pellentesque diam volutpat. Non enim praesent elementum facilisis leo vel. Blandit volutpat maecenas volutpat blandit aliquam etiam erat. Et netus et malesuada fames ac turpis egestas. Maecenas pharetra convallis posuere morbi leo urna. Sapien faucibus et molestie ac feugiat sed lectus vestibulum.
0:0:11	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:11	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:13	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:13	Daniel Lepage	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
0:0:16	Aaron Tumambing	Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Created by	Date	Note
David Janssen	Nov-14-2023	Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
David Janssen	Nov-18-2023	Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
David Janssen	Nov-20-2023	Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
David Janssen	Nov-21-2023	Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam

Observer	Date	Interactions	Notes	Opportunity to Demonstrate	Willingness to Try	Proficiency Score
Cherie	Jan-14-2022	0	0	-	-	-
Padilla Kaye	Dec-27-2021	3	7	100%	0%	-

Active users

Deactive users

All users

Results

Name	Site	Role	SuperGroup	Manager Name
April Johnson	Montreal	Team Manager	TM - Loyalty	Clarkson Armitage
Friedman Johnson	Vendor - Remote	Team Manager	Vendor Trainer - Core	Wright Richard
Gill Johns	Moncton	Agent	Agent - NFC	Stevens Monaghan
Hunter John	Vendor - Sudbury	Agent	Vend A - Cx Service	Shelton Barton
Johns Bender	Vendor - Whitehorse	Agent	989	Mckee Perez

Individual Selected
April Johnson

Manager
Clarkson Armitage

Direct Reports

Name	Site	Role	SuperGroup
Abdulahi White	Montreal	Team Manager	TM - Loyalty
Armitage Cole	Montreal	Team Manager	TM - Loyalty
Carver Powers	Montreal	Team Manager	TM - Loyalty
Gallegos Mejia	Montreal	Team Manager	TM - Loyalty
Garrison Martin	Montreal	Team Manager	TM - Loyalty
Guzman Bird	Montreal	Team Manager	TM - Loyalty
Marin Long	Montreal	Team Manager	TM - Loyalty
Mcfarland Kirby	Montreal	Team Manager	TM - Loyalty
Mullen Benjamin	Montreal	Team Manager	TM - Loyalty

Your Favourites

Name	Site	Role	SuperGroup
Abdulahi White	Montreal	Team Manager	TM - Loyalty
Alcock Walls	Montreal	Team Manager	TM - Loyalty
Armitage Cole	Montreal	Team Manager	TM - Loyalty
Garrison Martin	Montreal	Team Manager	TM - Loyalty
Lister Mardsen	Montreal	Team Manager	TM - Loyalty
Todd Woods	Montreal	Team Manager	TM - Loyalty

Individual Selected
April Johnson

Manager
Clarkson Armitage

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Name SuperGroup Site Role Manager Name System ID Area Region LOB

Name

SuperGroup

SuperGroup Status

Site

Site Status

Role

Role Status

Manager Name

Manager Name Status

System ID

Area

Area Status

Region

Region Status

LOB

LOB Status

Results

Name	Site	Role	SuperGroup	Manager Name
April Johnson	Montreal	Team Manager	TM - Loyalty	Clarkson Armitage
Friedman Johnson	Vendor - Remote	Team Manager	Vendor Trainer - Core	Wright Richard
Gill Johns	Moncton	Agent	Agent - NFC	Stevens Monaghan
Hunter John	Vendor - Sudbury	Agent	Vend A - Cx Service	Shelton Barton
Johns Bender	Vendor - Whitehorse	Agent	989	Mckee Perez

Goal Metric

Current Actual
Expected Achievement Date
% Gap to Target	20
% Improvement Expected
Goal Value
Start % to Goal
Days to Achievement	30
Total Days Opportunity Active	0
Goal Creator	April Johnson

Draft

Inspire Confidence

Confirm details

Goal Metric: Contact Quality
Actual: 71.43	Target: 0	Goal: 82.14
Draft

Active for this Commitment

Inspire Confidence

Confirm details

Goal Metric: Commerial Internet...
Actual: 1	Target: 0	Goal: 4
Missed

Welcoming the customer

Introduce You + Ask for customer name

Goal Metric: Contact Quality
Actual: 71.43	Target: 75	Goal: 80
Pending Approval

Active for other Commitments

Welcoming the customer

Introduce You + Ask for customer name

Goal Metric: Prod 1 Save Rate (%)
Actual: 0	Target: 99.21	Goal: 65
Active

Recently Closed

Welcoming the customer

Introduce You + Ask for customer name

Goal Metric: Contact Quality
Actual: 71.43	Target: 75	Goal: 80
Close

Disputed

Welcoming the customer

Introduce You + Ask for customer name

Goal Metric: Contact Quality
Actual: 71.43	Target: 75	Goal: 82.14
Disputed

Goal Metric: CSAT

Improvement Since Last Goal: 60%

Overall Improvement: 60%

Current Actual		Expected Achievement Date
% Improvement Expected		Days to Achievement	30
Goal Value		Total Days Opportunity Active	0
Start % to Goal		Target	20
Goal Creator	April Johnson	% Gap to Target	20

Commitment Narrative

Modified Element	Action Taken	User	Session Date
General Notes	Added Test	Spencer Glenn	Sep-27-2023	Accepted

Linked Observations

Modified Element	Action Taken	Date	Session Type	User	Session Date
General Notes	Added Test	Sep-27-2023		Spencer Glenn	Sep-27-2023

Goals

Modified Element	Action Taken	Previous	New	User	Session Date
Upsell Conv Rate (%)	Set the Goal	0	7.61	Spencer Glenn	Sep-27-2023	Disputed

Clear All Notification

Today

Datacorp 1 min ago

Admin 1 hours ago

Yesterday

Cristina Pride 1 day ago

30 Dec 2021

Datacorp

Karen Robinson

Welcome !

Opportunity Aligment

Opportunity Coaching

Coached 0

Uncoached 3

Missed Opportunities 1

Sears Atherton

SG: Tier 2 - Inbound Sales - Campaigns

Manager: APRIL JENKINSON

0%

Prod 1 Conv Rate

114%

CSAT

0%

Prod 1 Conv Rate

86%

AHT (Sec)

Coaching Activity

Commitments

Drafts 1

Active for this Metric 1

Active for this Metric 0

Recently Closed 0

Disputed 0

Range Date

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Observations

Most Recent

Inspire Confidence

Evolve the customer relationship

Ask Questions to Understand CX Needs

Evolve the customer relationship

Ask Questions to Understand CX Needs

Evolve the customer relationship

Ask Questions to Understand CX Needs

Range Date

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Transcript

Most Recent

Behaviour 1

Behaviour 2

Transcript 3

Transcript 5

Transcript 6

Transcript 7

Transcript 8

Transcript 9

Transcript 10

Transcript 3

Transcript 3

Transcript 4

Transcript 3

Transcript 4

Coaching History

Coaching History

Primary

Primary

Primary

Primary

Primary

Primary

Primary

Primary

Primary

Primary

Jan

Feb

Mar